IT Helpdesk Analyst Job Role

Job Title: IT Helpdesk Analyst

Job Type: Full Time, Permanent. Mon-Fri – 37.5 hours per week

Location: Edenbridge, Kent with hybrid working optional, following successful probation

Salary: £22,000 – £28,000 pa depending on experience

Annual Leave: 25 days pa

Job Summary:

A fantastic opportunity has arisen for an IT Helpdesk Analyst to work in our diverse and fast paced IT Services Team, based in Edenbridge, Kent.

Working within a friendly team you will be responsible for providing technical support to NetVector’s customers via the telephone and using remote support technology. The role involves diagnosing issues and resolving them where possible at first point of contact.

This role will ideally suit someone who has been working in an IT services support role and is able to demonstrate good all-round technical troubleshooting skills. A keen customer focus, combined with excellent communication skills are essential.

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