Business IT Support Services

Business IT support services are the core of what we do. We have been providing our services to businesses throughout the UK for over 25 years. Situated in Kent, NetVector offers a wide range of reliable and accessible IT support services in Kent to suit businesses of all shapes and sizes.

No matter which support package you choose you will have access to our friendly and knowledgeable UK based helpdesk as well as the following benefits:

Helpdesk open 8am to 6pm Monday to Friday

24hr On-Call option available for those businesses who operate round the clock

Calls answered directly by technicians not call handlers

Security vetted and fully trained staff

Raise a ticket on our online portal, by email or by calling

We talk in plain English – no Technical Jargon

Highly secure remote tools to access your device for support

Feedback available on ticket closure

Business IT Support Technician

Not every issue can be fixed remotely – sometimes you need a technician onsite and NetVector is ready and able to dispatch an IT support technician when needed in kent and the wider UK. We cover all the south-east of England but can also travel further afield by arrangement. The key to great business IT support is great documentation! NetVector will document your system in our specialist IT documentation system so our technicians understand your unique setup and can access the information needed securely and safely.

Business IT Support Packages

Of course, our IT support services are more than just fixing faults. Under our ProSupport arrangements you can access the following services:

24×7 system monitoring

Remote monitoring and managed services

Asset and licence management

Dedicated account and technical contact

Defined Service Level Agreement (SLA)

Regular network reports and information

Ongoing strategy advice

View our support packages

Testimonials

Smooth Migration

NetVector recommended and completed a migration from Watchguard to SonicWall to upgrade our network security last year. We have a strong working relationship with the team. They are always available to review and make recommendations on improvements and solutions to support our business growth.

BSW

Excellent Service

NetVector have provided a range of IT support services for our business and 3CX telephony support for our call centre since 2015. The service is excellent, any issues are dealt with quickly and efficiently. The help desk staff are always calm and patient no matter the issue. Our dedicated engineer James also provides monthly onsite support and guidance as required, which we have found invaluable on many occasions.

Chris Knott Insurance Consultants Ltd