Man using 3CX phone system from mobile
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Chris Knot Insurance

3CX Telephone Systems Hastings

Chris Knott Insurance in Hastings, selected NetVector as their new IT Service provider in 2014. Our first job was a complete refresh of the IT systems onto a new virtualised hardware platform and upgrading the end user PC’s to Windows 10 and Office 365 applications. Offsite backup was set up and internet connectivity upgraded.

More recently the old telephone system was replaced with a new 3CX telephone system. This enabled Chris Knott to quickly react to the pandemic as it allows for full remote connectivity for all users via a mobile app or soft phone headsets on a laptop. Coupled with a highly secure VPN access system for staff Chris Knott was able to operate completely from home to help their customers with no loss of service or functionality.

Our dedicated service engineer visits monthly and is a trusted member of the team, coupled with our helpdesk service we are delighted to get this feedback from Chris Knott:

“Despite my request not being a routine task, Mike was really helpful and speedy in assisting us & giving some wider advice for the future. Thank you very much for Jake's help and patience with the call. I am not very "technical" so it must be frustrating! Thank you for sorting the problem out so quickly and efficiently.”

“As always excellent. Thanks James.”

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